Terms & Conditions
1. Introduction
These Terms and Conditions apply to all electrical services provided by Tesseract Electrical. By engaging our services, you agree to these terms.
2. Services Provided
Tesseract Electrical provides a range of electrical services including, but not limited to, installation, maintenance, testing, and repair of electrical systems. Specific details of the work to be carried out will be outlined in the estimate provided prior to commencement.
3. Compliance with BS 7671
3.1 All electrical work carried out by Tesseract Electrical will comply with the current edition of BS 7671, commonly known as the IET Wiring Regulations, which set the standards for electrical installations in the UK.
3.2 Tesseract Electrical ensures that all work, whether installation, maintenance, or repair, meets the safety and performance requirements as laid out in BS 7671, including any amendments.
3.3 Where applicable, electrical installation certificates or minor works certificates will be issued in accordance with BS 7671 upon completion of the work.
3.4 The client acknowledges that certain electrical installations may require notification to local building authorities in accordance with Part P of the Building Regulations. Tesseract Electrical will assist in notifying the relevant authorities where required.
3.5 Any updates to BS 7671 that are introduced after the completion of the work will not impose any obligation on Tesseract Electrical to retrofit existing installations unless otherwise agreed.
4. Estimates and Pricing
4.1 All estimates are provided free of charge and are valid for 90 days unless stated otherwise.
4.2 Prices quoted are based on the work specified. Any additional work or changes to the original scope of work will be charged at an agreed rate.
5. Payments
5.1 Payment terms will be agreed upon in writing prior to the commencement of work.
5.2 A deposit may be required before work begins.
5.3 The final balance is payable upon completion of the work, unless other payment terms have been agreed in advance.
6. Cancellation and Rescheduling
6.1 You may cancel or reschedule services by providing at least 48 hours' notice.
6.2 Cancellations with less than 48 hours' notice may result in a charge equivalent to 25% of the total estimated cost.
6.3 Tesseract Electrical reserves the right to reschedule services due to unforeseen circumstances, such as adverse weather conditions, equipment failure, or staff unavailability.
7. Guarantees and Warranties
7.1 Tesseract Electrical guarantees that all work carried out will be performed in a professional manner and in compliance with UK safety standards and regulations, including BS 7671.
7.2 A warranty is provided for 2 years on all new installations.
7.3 Any issues that arise must be reported within the warranty period to be eligible for a free repair.
7.4 Warranties do not cover damage caused by third parties, misuse, or failure of materials not supplied by Tesseract Electrical.
8. Liability
8.1 Tesseract Electrical will take all reasonable precautions to prevent damage to your property during the provision of services.
8.2 In the event that damage does occur, Tesseract Electrical shall only be liable for the cost of repairs provided that the damage was directly caused by our negligence. The company has full insurance coverage to cater for such circumstances.
8.3 Tesseract Electrical will not be liable for any indirect or consequential losses, including but not limited to loss of income or business.
9. Access and Site Preparation
9.1 The client must ensure that Tesseract Electrical has access to the property and work area during agreed working hours.
9.2 The work area must be free of hazards, and any furniture or obstructions should be moved prior to our arrival.
9.3 Failure to provide appropriate access may result in delays or additional charges.
9.4 Some electrical installations may require lifting carpets to access wiring or install new components. While we take care to minimize disruption, carpets may need to be temporarily removed.
9.5 Tesseract Electrical does not provide carpet refitting services. Clients are responsible for arranging a trained professional to refit carpets once the electrical work is complete.
9.6 While we take reasonable precautions and take great care when handling carpets, we cannot be held liable for any damage that may occur during the lifting process. We recommend consulting a professional fitter for proper refitting and finishing.
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10. Health and Safety
10.1 Tesseract Electrical complies with all applicable UK Health and Safety regulations.
10.2 The client must inform Tesseract Electrical of any potential hazards or risks at the worksite prior to the commencement of work.8
11. Complaints and Dispute Resolution
11.1 Any complaints should be reported to Tesseract Electrical as soon as possible to allow us the opportunity to resolve the issue.
11.2 In the event of a dispute, both parties agree to seek an amicable resolution. If a resolution cannot be reached, the matter may be referred to mediation or arbitration.
12. Force Majeure
Tesseract Electrical will not be liable for any delays or failure to perform services due to events beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, or government restrictions.
13. Data Protection
13.1 Tesseract Electrical complies with the UK General Data Protection Regulation (GDPR).
13.2 Personal information provided by the client will be used solely for the purpose of delivering the agreed services and will not be shared with third parties without consent.
14. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Amendments
Tesseract Electrical reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any changes before they take effect.